Mozilla Community Testers Sift Feedback
Today, and next week’s Mozilla Community Bug Day are being spend sifting through feedback (Hendrix). Not support requests nor reported bugs, but “quick feedback on and suggestions for [Mozilla's] products”.
This activity seems to have been suggested by Mozilla QA member Jay Patel, and is probably necessary because Hendrix sometimes is recommended for submitting bug reports.
It will be interesting to hear what the results of this activity are. I imagine a lot of bugs get reported there, but will likely be very expensive work — a lot of sifting through incomplete reports and other topics. Hendrix seems like a poor channel to the products and projects.
Don’t get me wrong, easy submission of all type of feedback is essential, and no-response-expected is appropriate for feature / functionality requests, but problem reporting should almost exclusively come go through two channels:
- Support
- Bug Tracking, with support also feeding in.
These two channels allow follow up and participation. They encourage collaboration!
I was excited by Basil Hashem’s announcement of the Firefox Community Beta Program, but disappointed when I saw that the suggested method of feedback was “at our community feedback web site [Hendrix]“.
